The Prince Albert Terms and Conditions

1. Booking and Payment

1.1. Reservation: All bookings must be confirmed with a valid credit or debit card. For non-refundable reservations, the total amount will be charged at the time of booking.

1.2. Payment: Payment must be made in full at the time of check-in unless otherwise agreed. We accept major credit cards and cash.

1.3. Cancellation:

1.3.a. Non-Refundable Reservations: Non-refundable reservations will not be refunded if cancelled or modified.

1.3.b. Direct Reservations: For reservations made directly with The Prince Albert, cancellation is free up until 24 hours before the reservation date. If a cancellation is made within 24 hours of the check-in date, 100% of the total cost will be charged. There may be a different policy applied at the time of booking, especially with group bookings.

1.3.c. Deposits: Any deposit paid at the time of booking is strictly non-refundable, regardless of the cancellation time frame.

2. Check-In and Check-Out

2.1.Check-In: Check-in time is from 3 PM to 8 PM. If you expect to arrive outside these hours, please inform us in advance. Late check-ins may incur additional charges.

2.2. Check-Out: Check-out time is by 11 AM. Late check-outs may be accommodated upon request and subject to availability, and additional charges may apply.

2.3. Identification: Valid ID is required at check-in. Guests must be 18 years or older.

3. Occupancy and Use

3.1. Guests: Only registered guests are allowed on the accommodation side of the premises. Unauthorized guests are not permitted in the rooms or common areas. Bar, Restaurant and Cafe are open to the public

3.2. Pets: Pets are allowed only with prior approval. Please notify us in advance if you plan to bring a pet. Additional fees apply.

3.3. Smoking and Vaping: Smoking and vaping is strictly prohibited inside the buildings. We are a smoke free property. You can smoke in the carpark.

4. Behavior and Conduct

4.1. Conduct: All guests are expected to behave in a respectful manner. Any disruptive or inappropriate behaviour may result in eviction without refund.

4.2. Noise: Please keep noise to a minimum to ensure the comfort of all guests. Quiet hours are from 10 PM to 8 AM.

5. Property and Liability

5.1. Damage: Guests are responsible for any damage or loss caused to the property during their stay. Any damages will be charged to the guest’s credit/debit card.

5.2. Lost Items: We are not responsible for any lost, stolen, or damaged personal belongings. Please ensure you take all valuables with you when you check out.

5.3. Credit Recovery: We reserve the right to pass on details to a credit recovery company at the guest’s cost for any outstanding balances or damages.

6. Access and Termination

6.1. Access: We reserve the right to enter guest rooms for any reason, including but not limited to maintenance, security, or health and safety concerns.

6.2. Termination: We reserve the right to ask a guest to leave the property at any time without a refund if the guest fails to comply with our terms and conditions or engages in behaviour deemed inappropriate or disruptive.

7. Changes to Terms

7.1. Modifications: We reserve the right to modify these terms and conditions at any time. Changes will be communicated to guests as necessary.

8. Contact Information

8.1. Inquiries: For any questions or concerns, please contact us a relax@theprincealbert.co.nz or call +64 3 548 8477.

By making a reservation with us, you agree to abide by these terms and conditions. We look forward to hosting you!